Client Care Specialist Supervisor/ Coordinated Entry Assessor
Peekskill
Client Care Specialist Supervisor/ Coordinated Entry Assessor
Full Time • Peekskill
Benefits:
- 401(k)
- Competitive salary
- Dental insurance
- Health insurance
- Paid time off
- Vision insurance
- Wellness resources
Client Care Specialist Supervisor / Coordinated Entry Assessor
Location: Peekskill, NY
Reports to: Chief Program Officer, Peekskill
Schedule: Flexible to meet 24/7 operational needs, including evenings, weekends, and holidays
Salary: $62,000+ medical and other benefits
Reports to: Chief Program Officer, Peekskill
Schedule: Flexible to meet 24/7 operational needs, including evenings, weekends, and holidays
Salary: $62,000+ medical and other benefits
Position Summary
Reporting to the Chief Program Officer- Peekskill, the Client Care Specialist Supervisor/ Coordinated Entry Assessor leads the Coordinated Entry process for all clients entering Jan Peek House. This role is responsible for client data entry, monitoring timeliness and accuracy of all records, and providing training and supervision to Client Care staff. Supervisory duties include overseeing the Coordinated Entry process and the daily operations of direct care responsibilities.
Key Responsibilities
Staff Supervision & Development
- Supervise, coach, and support Client Care staff to deliver high-quality, client-centered services
- Promote a culture of accountability, service excellence, and trauma-informed care
- Monitor staff performance, documentation, and adherence to program standards
- Lead and coordinate team meetings to communicate updates and ensure alignment
- Schedule, monitor and maintain training and documentation
- Other duties as assigned
Operations & Coverage
- Ensure 24/7 program coverage, including scheduling and emergency staffing as needed
- Enforce program policies and promote a structured, respectful environment for clients and staff
- Identify operational challenges and implement process improvements to strengthen program effectiveness
Coordinated Entry & Client Services
- Oversee client intake, assessments, and coordinated entry processes to support timely access to housing and services
- Enter client data and ensure timeliness and accuracy of all records
Qualifications
Education
Some college or trade school education, or 5+ years working in social services
Some college or trade school education, or 5+ years working in social services
Experience
Minimum of 2 years in a leadership or supervisory role
Minimum of 2 years in a leadership or supervisory role
Requirements
- Knowledge of issues related to homelessness, mental illness, and trauma
- Proficiency with Microsoft Office products and databases
- Valid driver's license, insurance, personal vehicle, and clean driving record for at least 5 years
Skills & Abilities
- Strong commitment to social justice and equity
- Ability to work effectively with diverse populations
- Excellent time management and organizational skills
- Self-motivated and flexible, with the ability to adapt to urgent situations
To Apply
We strongly encourage people of color, lesbian, gay, bisexual, transgender, queer and non-binary people, veterans, parents, and individuals with disabilities to apply. CHHOP is an equal opportunity employer and welcomes everyone to our team.
Compensation: $62,000.00 per year
About Us
Our History
In the winter of 1988, a man who had nowhere to go suffered severe frostbite in Peekskill from living outside. That tragedy galvanized members of the Peekskill Community, who met weekly in Dr. Janet Foy’s office to brainstorm about immediate housing solutions.
Members of the committee donated what they could and solicited financial support from others in the area, including the Peekskill Area Pastors Association (PAPA) and committed community members to create a safe place for those without a home. Although many of those early pioneers who founded CHHOP, including the indomitable Dr. Foy are no longer with us, their spirit, passion and compassion live on in Jan Peek House, a 24-hour 365-day a year shelter for adult men and women.
In 2007 we added Jan Peek Drop-In services providing shelter, food and supportive services. Over the years, CHHOP has added in new programs, including Fred’s Pantry, our food pantry. In 2014, CHHOP started a program to assist VA eligible veterans access housing and healthcare. The Turning Point program was launched to assist with the varied and complex issues faced by people with disabilities. CHHOP partnered with My Sisters' Place and Lifting Up Westchester, in 2019, to create, RISE, a program geared to providing holistic services to survivors of domestic violence so that they can rebuild their lives with compassion and dignity.
CHHOP's Mission
CHHOP’s ethos is that every person is entitled to safe, affordable housing and healthy, nutritious food. Our work focuses on housing and food equity in Peekskill and the surrounding communities and supports people living with domestic violence, veterans experiencing homelessness, immigrants, people with mental health issues, and other lower-income households.
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